Privacy Policy

1.1 Restaurant Business Information

When you register for RESTOPOS, we collect essential business information including your restaurant name, address, contact details, tax identification numbers, and business license information. This data is crucial for setting up your restaurant POS system and ensuring compliance with local regulations.

We also collect operational data such as:

• Menu items, pricing, and inventory information
• Staff member details and access permissions
• Customer transaction data and payment information
• Table management and reservation details
• Loyalty program participation and rewards data

1.2 Technical and Usage Data

Our restaurant POS system automatically collects technical information to ensure optimal performance and security. This includes device information from your POS terminals, tablets, and kitchen display systems, IP addresses, browser types, and system configurations.

2.1 POS System Operations

Your information powers every aspect of the RESTOPOS experience. We use your data to process orders across counter service, table service, online ordering, and delivery integrations with platforms like Wolt and Bolt Food. This ensures seamless operations whether customers dine in, order takeaway, or request delivery.

• Processing payments and managing transactions securely
• Coordinating kitchen display systems (KDS) for efficient order management
• Managing table reservations and split check functionality
• Operating loyalty programs and gift card systems
• Generating real-time sales reports and analytics
• Synchronizing inventory across multiple restaurant locations

2.2 Business Intelligence and Support

We analyze transaction patterns and customer behavior to provide actionable insights that help grow your restaurant business. Our support team uses this information to provide personalized assistance and optimize your POS system performance.

3.1 Payment Processing Partners

RESTOPOS partners with certified payment processors to handle card payments, contactless payments, and pay-at-table functionality. These partners maintain PCI DSS compliance and only access the minimum data necessary to process transactions securely.

3.2 Integration Partners

When you connect third-party services like delivery platforms (Wolt, Bolt Food), payroll systems, or accounting software, we share only the relevant operational data required for these integrations to function properly. Each integration is governed by strict data sharing agreements.

3.3 Data Security Measures

We implement enterprise-grade security measures including end-to-end encryption, secure data centers, regular security audits, and offline payment capabilities to ensure your restaurant data remains protected even during internet outages.

4.1 Data Access and Control

As a RESTOPOS user, you maintain full control over your restaurant data. You can access, export, or delete your information at any time through your admin dashboard. For multi-location restaurants, you can manage data permissions separately for each location.

4.2 Marketing Communications

You can opt out of marketing communications while continuing to receive essential service notifications related to your POS system, payment processing, and account security. We respect your communication preferences and make unsubscribing simple.

5.1 Privacy Questions

If you have questions about this Privacy Policy or how RESTOPOS handles your restaurant data, please contact our privacy team at sales@flax.com. Our support team is available to help you understand and manage your privacy settings.

For urgent privacy concerns or data protection requests, we commit to responding within 48 hours during business days. Your trust in our restaurant POS system is fundamental to our relationship, and we're here to address any privacy-related questions you may have.